Privacy Policy

Last updated 2026-05-26.

tl;dr

Twico runs locally on your machine. Your Slack messages, voice profile, knowledge hub, and Slack session credentials live in a local SQLite database and your OS keyring. We don’t see them. The only data we receive is the email you signed up with, billing information (handled by Stripe), and opt-in crash reports and product-usage events.

1. What we store on our servers

Your email address — for login and billing.
Subscription state — synced from Stripe webhooks.
License key — verifies your desktop install on launch.
LLM usage totals — tokens-in/tokens-out per month, for billing the proxied OpenRouter usage. We do not store the message contents that produce these counts.
Waitlist email — if you joined the pre-launch waitlist.

2. What we don’t store

The contents of your Slack messages.
Your Slack session credentials (xoxc token, d cookie). These live in your OS keyring (Keychain on Mac, Credential Manager on Windows, libsecret on Linux).
Your voice profile, knowledge hub, or activity log — all local SQLite.

3. Third parties

OpenRouter (or Ollama if you choose local mode) — receives the prompts the agent constructs to draft your replies. Their privacy policy applies.
Stripe — payment processing.
Supabase — our auth + database provider.
Vercel — our web hosting provider.
Sentry (opt-in) — crash reports. Stack traces only, no message contents.
PostHog(opt-in) — product-usage events (e.g. “user connected Slack”, “reply approved”). No message contents.
Mailgun — transactional email (signup confirmations, billing receipts).

4. Local data location

Your local data lives at the OS-standard data directory:

macOS: ~/Library/Application Support/Twico/
Linux: ~/.local/share/Twico/
Windows: %APPDATA%\Twico\

You can delete that directory at any time to reset Twico. We have no way to access it.

5. Your rights

You can export or delete your account at any time from the billing page. Local data is yours to manage. For data we do hold on our servers (email, subscription, license, usage totals), you can request export or deletion by emailing litao19801020@hotmail.com.

6. Children

Twico is not directed at children under 13. Do not use it if you are under 13.

7. Changes

Material changes to this policy will be announced via email and in-app notice.